Company policy

Orders, exchanges & customer care

Please read before you order. By completing a purchase you agree to this policy.

Refund policy

No refund — exchange only.

We do not offer cash or card refunds. Eligible issues are handled by exchange or store credit at our discretion.

1. Order confirmation

After successful payment you receive an email confirmation. We review every order and contact you to confirm availability, pickup/delivery details, and any custom requests.

2. Product options

Where colour, size, or age options are shown on a product, your selection at checkout is treated as your final choice. Custom or personalised items may not be exchangeable.

3. Exchanges (no refunds)

No refund — exchange only. If there is a problem with your order (wrong item, defect, or damage on arrival), contact us within 48 hours with your order ID and photos. Approved cases receive an exchange of equal value or an alternative we agree on — not a monetary refund.

4. Non-exchangeable items

Opened consumables, personalised/custom party packs, items clearly marked as final sale, and products damaged after delivery/pickup are generally not eligible for exchange.

5. Pickup & delivery

Pickup is available at our Ikota and Iponri locations during opening hours. Delivery timelines and fees depend on your area and are confirmed when we contact you after payment.

6. Pricing & availability

Prices and stock are updated regularly. If an item becomes unavailable after payment, we will contact you to arrange an exchange or alternative — not a refund.